Defining Rules for Automatic Notification Processing (Oracle Workflow Help)

Oracle Workflow Guide
Release 2.6.2
Part Number A95265-03


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Defining Rules for Automatic Notification Processing

Use Oracle Workflow Automatic Notification Processing to automatically forward your notifications to another role or respond to incoming notifications with a predefined response when you are not available to manage your notifications directly, such as when you are on vacation.

The Automatic Notification Processing web page lets you define the rules for automatic notification processing. Each rule is specific to a role and can apply to any or all messages of a specific item type and/or message name. A rule can result in one of three actions: reassigning the notification to another user, responding to or closing the notification, or simply delivering the notification to the original recipient with no further action.

Each time the Notification System sends or reassigns a notification to a role, Oracle Workflow tests the notification against that role's list of rules for the most specific match based on the criteria in the order listed below:

ROLE = <role> and:

1. MESSAGE_TYPE = <type> and MESSAGE_NAME = <name>

2. MESSAGE_TYPE = <type> and MESSAGE_NAME is null

3. MESSAGE_TYPE is null and MESSAGE_NAME is null

As soon as it finds a match, Oracle Workflow applies the rule and discontinues any further rule matching.

If a rule reassigns a notification, Oracle Workflow performs rule matching again against the new recipient role's list of rules. Oracle Workflow maintains a count of the number of times it forwards a notification to detect perpetual forwarding cycles. If a notification is automatically forwarded more than ten times, Oracle Workflow assumes a forwarding cycle has occurred and ceases executing any further forwarding rules, marking the notification as being in error.

Defining Rules for Automatic Notification Processing

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